30-Day Returns

Try BeamViva for 30 days. If it is not right for you, return it for a full refund, even if you have used it. Return shipping is free.

How to start a return

Email contact@beamviva.com within 30 days of delivery with your order number. We will send you a prepaid return label. Please include the mask, controller, and charging cable.

Refunds

Once your return arrives, we refund your original payment method within 10 business days. Your bank may need a few more days to post it.

Damaged or defective items

If your mask arrives damaged or stops working, email contact@beamviva.com and we will make it right.

Where we ship

BeamViva ships within the United States only.